Business Process Analysis and Improvement strategies are used by the Southern Institute on Children and Families to assist customers in improving the efficiency, effectiveness and quality of processes within public programs that support low-income children and families, with a focus on eligibility services. Utilizing quality improvement theories and principles, SICF Business Process Analysis and Improvement staff offers consultation and training on the application of process improvement techniques to public and private entities through two major products, Learning Collaboratives and consultation.
Learning Collaboratives are 12 to 16 month engagements between Southern Institute staff and up to 15 teams comprised of public program and private business representatives who share a common goal of achieving rapid improvements in public benefit programs and services.
Consulting and Technical Assistance
Southern Institute Business Process Analysis and Improvement staff are available to provide fee-based consultation and technical assistance services to new clients as well as previous collaborative participants. Participation in a Collaborative is not required to utilize consulting and technical assistance services.
Please visit other pages within the Business Process Analysis and Improvement section of our Web site to learn more about the services you can obtain. We also encourage you to contact SICF staff to discover the various ways in which we can help your organization improve the efficiency and effectiveness of processes within public benefit programs and services.