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Laura Heller, CQIA

Laura A. Heller is a Senior Consultant for the Southern Institute on Children and Families. As a consultant, Heller is responsible for the day to day management of the process improvement activities. She also participates in budget planning, as well as monitoring progress on improvement projects for the collaborative. She joined the Southern Institute in 2001 as the Systems Analyst for Supporting Families After Welfare Reform (SF) National Program Office. She provided technical assistance to the SF states by reviewing data reports and making suggestions for improvement, as well as helping define or identify where there were problem areas in their process. As a systems analyst, Heller collected policy and procedure information and developed a database for Food Stamp and TANF.

In 2002 Heller attended the Institute for HealthCare Improvements’ Breakthrough Series College where she learned the methodology to plan and manage process improvement collaboratives. She has worked with 96 collaborative teams in 30 states. Her responsibilities included topic research and development, identifying and securing faculty to participate in the collaborative. She also has developed necessary pre-work packages as well as the initial draft of the first change package for eligibility which was later changed to improvement strategies package. Heller assumed responsibility for the day to day management of the process improvement activities of the collaborative teams.

Previously, Heller worked for more than 25 years with the South Carolina Department of Social Services (DSS). She worked as an information resource consultant and training coordinator for the Statewide Automated Child Welfare Information Systems Development Project (SACWIS). Her duties included technical and programmatic quality assurance for SACWIS as well as liaison for the user community for SACWIS. Prior to her work as a training coordinator at DSS, Heller worked as a foster care consultant assigned to 9 county offices to provide monitoring, oversight and technical assistance. She also worked as a Quality Improvement Specialist, where her responsibilities included reviewing foster care and adult services cases for compliance with policy and procedures for certification as a provider of targeted case management services. Heller also worked as a Food Stamp Quality Control specialist for the combined AFDC and Food Stamp System. Heller began her work with DSS as a public assistance technician, determining eligibility for Food Stamps, Medicaid and AFDC.

Heller is certified as a Lean Six Sigma Green Belt by the George Group and is also a Certified Quality Improvement Associate by the American Society for Quality.


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90-F Glenda Trace, Suite 326
Newnan, GA 30265
(803) 779-2607

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